Reporting Bugs

NSClient++ is a mature monitoring agent which has established a reputation for stability. In order to maintain this reputation, the developers would like to know of any deficiencies you find in NSClient++.

Documentation bugs

If you find a bug in this documentation or would like to propose an improvement, please send an e-mail to [email protected] describing the bug and where you found Of course, if you have a suggestion how to fix it, include that as well.

[email protected] is a mailing address run by volunteers; your request will be noticed, even if it takes a while to be processed.

Of course, if you want a more persistent record of your issue, you can use the issue tracker for documentation bugs as well.

Using the NSClient++ issue tracker

Bug reports for NSClient++ itself should be submitted via the NSClient++ Bug Tracker on github here. The bug tracker offers a Web form which allows pertinent information to be entered and submitted to the developers.

The first step in filing a report is to determine whether the problem has already been reported. The advantage in doing so, aside from saving the developers time, is that you learn what has been done to fix it; it may be that the problem has already been fixed for the next release, or additional information is needed (in which case you are welcome to provide it if you can!). To do this, search the bug database using the search box on the top of the page.

If the problem you’re reporting is not already in the bug tracker, go back to the NSClient++ Bug Tracker and log in. If you don’t already have a github account, select the “Register” link. It is not possible to submit a bug report anonymously.

Being now logged in, you can submit a bug. Select the “New Bug” link to open the bug reporting form.

The submission form has a number of fields. For the “Title” field, enter a very short description of the problem; less than ten words is good.

In the “Comment” field, describe the problem in detail, including what you expected to happen and what did happen. Be sure to include whether any extension modules were involved, and what hardware and software platform you were using (including version information as appropriate).

Each bug report will be assigned to a developer who will determine what needs to be done to correct the problem. You will receive an update each time action is taken on the bug.